6 Mar 2019

Apprenticeship IT Support Apprentice

QA Apprenticeships – Posted by QA Apprenticeships St Andrews, Scotland, United Kingdom

Job Description

IT Support Apprentice

Town: St Andrews
Postcode: KY16
Salary: £192.38 – £269.25 per week
Closing Date: 2019-04-26
Vacancy ID: 1211-0001-00017354

Company Profile:

The opportunity to join a professional and well-established company with the opportunity of career progression.

Job Details:

Currently seeking an ambitious individual with a keen interest in IT for an IT Service Desk Apprenticeship position with a professional, creative and dynamic company.

  • Installation and configuration of computer hardware, operating systems and applications;
  • Ongoing maintenance, fault resolution, performance optimisation and application of software patches;
  • Troubleshooting system and network problems, diagnosing and resolving hardware/software faults;
  • Pro-actively monitoring network and system performance;
  • Performing general “system administration” tasks on all elements of the network;
  • Replacement of hardware parts as required;
  • Assisting other engineers as required;
  • Providing 1st line technical support via telephone, email and face to face;
  • Providing “out of hours” support as required;
  • Supporting customers remotely and onsite;
  • Taking ownership of problems and working pro-actively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction;
  • Logging of all calls vis support ticket submission system following outlines processes;
  • Responding within agreed time limits to enquiries from customers to help them resolve any hardware/software problems;
  • Maintaining a log of any software and hardware problems detected and steps taken to resolve them;
  • Escalating more complex calls to the relevant IT Support members;
  • Analysing traffic data and trends and escalating areas of concern;
  • Through pro-active and systematic review, discovering problem areas that could negatively impact system performance or customer satisfaction;
  • Testing and evaluating new technology;
  • Supporting, maintaining and improving customer service;
  • Demonstrating clear knowledge of Quest’s full range of products and services to ensure personal development of product/services knowledge;
  • Performing related duties as required or assigned and providing back-up support to other positions in the office in case of absence or work overload;
  • Attending and actively participating in team and company meetings;
  • Providing regular updates as requested by management.


Skills and Experience:

Required Skills:

  • Pro-active self-starter
  • Conversant with modern technology
  • High attention to detail with problem solving skills
  • Enthusiastic employee with ambition, strong work ethic and can work well in a team environment
  • Open to new ideas with the willingness to learn


Additional Information:

  • 37.5 hours per week , Monday – Friday
  • £10,000 – £14,000 per annum
  • The opportunity to join a professional and well-established company


Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems and Telecoms. Salaries: £192.38 - £269.25 per week.


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