6 Nov 2018

Apprenticeship IT Support Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Support Apprentice

Town: Glasgow
Postcode: G2
Salary: £0.00 per week
Closing Date: 2019-01-04
Vacancy ID: 1211-0001-00016685

Company Profile:

Job Details:

A fantastic opportunity for someone who has passion for IT, hardworking and enthusiastic to kick start your career working for a modern law firm based in Glasgow. You will work within the busy IT department providing 1st Line Support to internal customers.

Key Responsibilities:

  • To provide 1st line support to internal customers, assisting them with hardware, software, network and communication problems by phone, email and desk-side support
  • To ensure all service requests are logged and administered using the appropriate service desk systems and working to agreed service levels
  • To ensure all support calls are escalated to the appropriate member of the internal/external team using the agreed procedures
  • To provide user support to staff in remote offices, making visits if required
  • To assist with administration of staff joining, leaving or moving office within the organisation in relation to creating user accounts, password creation, email accounts and security access
  • To assist with the installation of new hardware as required for new users or system upgrades
  • To assist with maintenance of the asset register, ensuring all assets are tagged abd accurately recorded in the register
  • To assist with the administration, maintenance and provision of the organisations mobile working and telephone services
  • To assist with the creation and maintenance of all documentation relating to information services and procedures
  • Have good knowledge of Microsoft operating systems office products

Required Skills:

  • Keen interest and passion in IT
  • Self motivated and good work ethic
  • Ability to work as a team and independently
  • Willingness to learn and progress within industry
  • Excellent communication and interpersonal skills
  • An aptitude for problem solving
  • Able to communicate with colleagues and customers and all levels

Additional Information:

  • Monday-Friday
  • Between 8am-6pm on shift basis
  • National Minimum Wage £4.20-£5.90 per hour dependent on age
  • Paid overtime
  • Company pension scheme
  • Holiday purchase scheme
  • Life cover

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £0.00 per week.


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