10 Sep 2018

Apprenticeship IT Service Desk Apprentice

QA Apprenticeships – Posted by QA Apprenticeships East Kilbride, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Service Desk Apprentice

Town: East Kilbride
Postcode: G74
Salary: £0.00 per week
Closing Date: 2018-12-06
Vacancy ID: 1211-0001-00016241

Company Profile:

A great opportunity has arisen to for an apprentice to start their career with a leading IT support company based in East Kilbride. The company is looking to recruit an individual who is passionate about IT and give them the opportunity to develop in a fantastic company with a structured career path.

Job Details:

The IT Service Desk Apprentice, within the Glasgow Delivery Centre, provides a single point of contact for the companies multi-customers, and forms the vital interface between the customer base and support staff.

The successful applicant will be working towards their SCQF Level 6 IT and Telecommunications on a 12 month contract.

Key Responsibilities:

• Handle and record all requests & incidents via telephone, e-mail and web portal.

• Initial assessment and attempt at resolution first line or escalations to second line or third party support, based on agreed service levels

• Monitor and escalate, as required, all service requests according to agreed service levels

• Keep users informed on the status of service requests, retaining ownership of the requests until they are closed

Required Skills:

• Ability to work and contribute within a team environment.

• Self-motivation.

• Positive attitude and keen to learn.

• A strong interest in an IT career.

• Good verbal communication skills.

• Good written skills.

• Basic computing skills.

• Excellent attention to detail


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Mon – Fri
  • 8:30-5pm
  • £8,000 with a 3 month staggered salary increase increase to £17,000 per annum

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £0.00 per week.


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