16 Apr 2019

Apprenticeship IT Customer Service Apprenticeship

Atos – Posted by Atos Livingston, Scotland, United Kingdom

Job Description

IT Customer Service Apprenticeship

Location: Livingston

About Atos

Your digital journey starts here.

We’re more than just a global leader in digital services. We bring together people, technology and business to accelerate digital journeys worldwide. We’re the technical and business expertise behind some of the most influential businesses in the world.

We’re trusted to deliver excellence every time, and that takes 120,000 business technologists in 73 countries – each using their expertise to bring business and technology together for clients across the globe. Each year we support apprentices across the UK to start their own digital journey.

We’re looking for talented apprentices like you, to join us in 2019. Our range of schemes cover a variety of disciplines, so whether you’re commercially minded or have a flair for technology, we’re with you all the way, nurturing your talents, developing your potential and helping you achieve your ambitions.

IT Customer Service:

With customer expectations becoming increasingly demanding in today’s service-led economy, the ability to respond with higher levels of service is integral to our continued success as one of the world’s leading digital transformation companies. As such, our 12-18-month programme is dedicated to teaching you what it takes to deliver first-class service every time, using a combination of technological and networking tools.

Through a combination of hands-on experience and off-site training, you’ll develop the knowledge, skills and confidence that will set you well on your way to becoming a successful IT Customer Service professional. So, if you’re a confident person with a passion for technology and strong interpersonal and communication skills, this programme is perfect for you.

Key responsibilities:

  • Being the first port of call for major UK companies and services, such as Ministry of Justice, Metropolitan Police Service and Government Insolvency Service
  • Troubleshooting issues on the phone with end users and providing fixes or referring to 3rd line support teams
  • Providing advice and guidance to callers where an issue is not relevant to IT support
  • Delivering a high level of customer support to all users at all levels of seniority
  • Raise tickets to relevant support teams for progression of end user faults and issues.


What you’ll cover:

We understand that quality Customer Service is about utilising a variety of skills and attributes, particularly when it comes to IT based Customer Service. So, while it’s essential that you develop an understanding of a customer’s needs and priorities, and the necessary skills to respond effectively to their queries and problems, we place particular focus on getting you familiar with our systems, technologies and, especially, the products and services that will help you successfully meet our customers’ demands. Additionally, you’ll spend quality time developing key transferrable soft skills, including communication, interpersonal and influencing skills.

All in all, the programme will leave your confidently equipped to develop a successful career in IT Customer Services.

Qualifications you will achieve as part of your Customer Service Apprenticeship:

  • Customer Service SCQF Level 5 Apprenticeship (Scotland only)


Entry Requirements:

Our standard entry requirements apply: Scottish National 5’s or equivalent at grades A-C (including Maths and English).

Embark on your digital journey now. Find out more about an apprenticeship with Atos and apply.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship.


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