6 Nov 2018

Apprenticeship IT 1st Line Support Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT 1st Line Support Apprentice

Town: Glasgow
Postcode: G46
Salary: £0.00 per week
Closing Date: 2019-01-10
Vacancy ID: 1211-0001-00016727

Company Profile:

Job Details:

A large scale engineering businesses focusing on industrial parts now have an exciting IT Support Engineer role based in the South Side of Glasgow. The successful candidate will work within a small IT Support team in a fast paced environment within the businesses Glasgow South Side office. You will provide 1st line helpdesk support for all employees and focus on providing a an exceptional level of service to internal customers.

Key Responsibilities:

  • An excellent telephone manner whilst working under pressure
  • A pro-active, confident and an eager attitude to all tasks
  • Logging issues and resolution details on internal systems
  • Ensure timely resolution of all cases to satisfaction of end user, escalating as appropriate
  • Provide guidance and support to regarding IT issues
  • Troubleshooting of system problems
  • Mange onboarding/off boarding process
  • Set up and desktop support for IT systems and networks
  • Regular installation, configuration and support of issues with laptops, desktops, mobile devices

Required Skills:

  • Excellent customer service attitude
  • Strong organisational and communication skills
  • Good attention to detail, ability to multi-task, and prioritise tasks effectively
  • Excellent problem solving ability
  • Ability to provide step-by-step technical help, both written and verbal

Additional Information:

  • Monday-Friday
  • 39 hours
  • £14,000-£16,000 per annum dependent on experience
  • Progression
  • Training
  • Competitive remuneration package is available including salary dependent on experience, non contributory pension scheme and private medical insurance.

Future Salary Expectation:

£16,000-£19,000 for first year after apprenticeship then promotional salary subject to managers discretion

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £0.00 per week.

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