Results week: Advice and Helpline

Posted by | 8th August 2018 | Featured

Over 1,000 calls were made to the Exam Results Helpline on its first day from pupils and parents following the publication of SQA exam results.

Skills Development Scotland (SDS) deliver the national career information, advice and guidance service in Scotland and operate the helpline.

SDS’s professionally qualified careers advisers answered a call every 42 seconds during the Helpline’s first day.

Advice from Skills development Scotland:

“Our message is not to panic – whatever your results, there’s always another path you can take if things haven’t gone to plan.

“The Helpline is open until 15 August, so we would encourage anyone looking for information and guidance to pick up the phone and give our professionally qualified advisers a call.”

This year, advisers have seen an increase in call volumes, however the type of calls received remained the same. The majority have been from young people who haven’t received the grades they had hoped for, while others had done better than expected.

Callers also wanted more information on areas including what their certificate means, and support in using the UCAS Clearing system.

Ongoing support

Early indication is that the increase in call numbers is down to greater awareness of the Helpline, thanks to leaflets advertising the service going out with all SQA result certificates, strong social media presence and more online activity.

Around 135,000 pupils across the country received their National, Higher and Advanced Higher results.

The dedicated Exam Results Helpline will be available for a week from results day to support young people.

It will be open from 8am until 8pm on 7 and 8 August and from 9am until 5pm from 9 until 15 August.

As well as the Helpline, SDS offer support online via social media and the award-winning My World of Work website.

In the week following results day, learners can direct message careers advisers via Facebook ( with any questions they have about their results or what to do next.

My World of Work, Scotland’s careers website, is also packed with advice and information which young people can access at

Information for pupils and parents or carers on what to do after results day is also available at

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