28 Jun 2018

Apprenticeship Service Desk Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Bishopton, Scotland, United Kingdom

Job Description

QA Apprenticeships

Service Desk Apprentice

Town: Bishopton
Postcode: PA7
Salary: £192.38 per week
Closing Date: 2018-09-23
Vacancy ID: 1211-0001-00015572

Company Profile:

Employer Description

Our client is a leading IT company based in Erskine. As an apprentice, you will gain valuable experience as well as a diploma in ICT and a long-term future in IT industry.

Job Details:

Job Description

Our leading IT client is looking to recruit three Service Desk Apprentices to join their team in Erskine.

You will deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and email. This service will ensure the maximum availability, performance and utilisation of information systems for customers on behalf of the client.

Main role/ responsibilities

Key responsibilities:

  • Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring desk standards are met
  • Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
  • Help to implement and improve processes and procedures within the team allowing strong service focused deliverables
  • To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs

Qualities / essential requirements

The successful candidate will have –

  • Knowledge of IT and be proficient in the use of Microsoft software packages
  • Excellent customer skills and telephone manner
  • A professional attitude and a good telephone manner
  • Ability to work under pressure whilst meeting targets
  • Willingness to learn and work towards professional industry certifications

Desired Qualification

5 National 5’s at A-C level including English and Math’s

Working days and hours

Monday – Friday, between 7am-7pm – shift pattern, 37.5hrs per week


A fully funded training program to help you achieve your qualifications, and earn whilst you learn

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

How to Apply


Apply for this Job

Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £192.38 per week.


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