12 Jul 2018

Apprenticeship IT Support Engineer Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Support Engineer Apprentice

Town: Glasgow
Postcode: G22
Salary: £156.75 per week
Closing Date: 2018-10-09
Vacancy ID: 1211-0001-00015737

Company Profile:

Job Details:

Our client is a UK Wide business with a nationwide team of mobility consultants based in Glasgow.

In this role you will assist your IT department colleagues and Managers with desktop support, troubleshooting desktop hardware/software problems and carry out assigned projects, to support business needs. Properly document support, repair and project activities – using a helpdesk ticketing system.

Key Responsibilities:

  • 1st Line IT Support
  • Talking to users to get details of faults
  • Basic Troubleshooting for a fault and explaining these to the users
  • Install and maintain software required by users and in line with company policies
  • Testing and servicing equipment
  • Setting up new equipment and upgrading existing systems
  • Recording problems and their solutions for future reference
  • Keep abreast of developments within the IT industry
  • Perform adhoc duties as designated by the management team
  • To comply with Company rules and regulations
  • To perform duties in a cost-effective manner
  • To contribute to and maintain good customer and employee relations
  • To present a well-groomed and professional image
  • Maintain an active interest in Company developments

Required Skills:

  • Ability to show evidence of their I.T passion
  • Organisational skills
  • Ability to prioritise workload
  • Confident telephone manner
  • Team player
  • Someone willing to learn
  • Positive and enthusiastic attitude


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Monday – Friday
  • 9.00am – 5.00pm
  • £8151

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £156.75 per week.


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