15 May 2019

Apprenticeship IT Support Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Livingston, Scotland, United Kingdom

Job Description

IT Support Apprentice

Town: Livingston
Postcode: EH54
Salary: £192.38 – £269.25 per week
Closing Date: 2019-06-28
Vacancy ID: 1211-0001-00017857

Company Profile:

This client is a successful IT services company founded in 2005, as a full-service technology provider they offer managed system and network support, cloud solutions, information security certification, connectivity & telecoms to our clients. Their clients represent a broad spectrum of industries and varying sizes.

They have partnerships with many industry leading vendors and use a broad range of technologies to serve their clients. They are also a Certifying Body for IASME and are a certified silver Microsoft Cloud Solutions Provider.

Their ever-increasing range of technical services and growing customer base means they are looking to expand our team.

Job Details:

They need an enthusiastic and driven person to help support the helpdesk team; the ideal candidate will have experience in a similar IT service desk role but not essential. Good technical knowledge would be beneficial, a passion for customer service and the ability to manage the workload of the helpdesk.

Their business thrives on good customer relations and ensuring we provide a positive customer experience, so they need someone with a positive attitude and efficient time management.

The role will be mainly based in the Support Centre in Livingston.

It will involve managing & prioritising own workload and supporting the helpdesk using our support ticket system, communicating with end users at varying levels and seeing issues through to resolution; ensuring client satisfaction.

Desire to learn and progress within:

  • Supporting software and hardware on Servers (Windows Server)
  • Supporting software and hardware on Laptops and Desktops (Windows)
  • Supporting mobile devices (Apple iPhones/iPads, Android phones/tablets)
  • Supporting cloud environments (Office365, Azure, Meraki etc)
  • Supporting Terminal Server/Citrix environments
  • Setup and configuration of domain environments
  • Setup and configuration of cloud environments (Office365, Azure, AWS, etc)
  • Good understanding of network infrastructure (IPv4, DNSFirewalls, VPNs, Routing)


Skills and Experience:

Required Skills:

  • Good communication skills
  • Proactive, positive attitude to work
  • Attention to detail and accurate record/time recording


Additional Information:

  • Monday to Friday
  • 9.00am-5pm
  • Salary: £Negotiable depending on qualifications and experience (including regular salary reviews)


Important Information:

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO and Systems. Salaries: £192.38 - £269.25 per week.


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