31 Aug 2017

Apprenticeship IT Software Support Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Software Support Apprentice

Town: Glasgow
Postcode: G21
Salary: £195.00 per week
Closing Date: 2017-11-28
Vacancy ID: 1211-0001-00012736

Company Profile:

Employer Description

Here you will have a fantastic opportunity working for the biggest local authority in the country.

Job Details:

Job Description

One of Scotland’s largest local authorities are looking for someone to assist in a new sub section to deliver support to the wider network and staff.

Duties/ Responsibilities:

  • Assisting in answering and logging IT service requests received via phone, web-logged calls or email
  • Providing initial point of contact for remote device and application support to mobile operatives (laptop, PDA and tablet)
  • Assisting in providing 1st contact technical problem analysis resolutions of client issues with the aid of available service desk tools (e.g remote support, FAQS, troubleshooting guides, and knowledge base articles)
  • Logging in actions taken and resolutions
  • Assisting the technical officers as required and directed by the technical manager
  • Any other duties as directed by the IT management in line with the business

Qualities / essential requirements

  • Polite and courteous
  • Confident to ask for assistance when needed
  • Ability to take direction
  • Work on your own initiative

Desired Qualifications

Someone with 5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications including Maths and English would be ideal

Hours and salary

Monday – Friday, 9am-5pm

£5.20 per hour, which is £195 per week

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, Development, IT, L3, SCO, Software, Telecoms, and Web. Salaries: £195.00 per week.


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