20 Jul 2018

Apprenticeship IT Service Desk Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Edinburgh, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Service Desk Apprentice

Town: Edinburgh
Postcode: EH11
Salary: £192.38 – £269.25 per week
Closing Date: 2018-10-17
Vacancy ID: 1211-0001-00015833

Company Profile:

Job Details:

Excellent opportunity to join a creative, professional and well-established company.

Our client is currently seeking an ambitious individual with a keen interest in IT for an IT Service Desk Apprenticeship position with a professional, creative and dynamic company based in Edinburgh.

The candidates will have at least 5 National 5, including Maths and English and excited to begin an IT Service Desk career.

Key Responsibilities:

  • Logging, prioritising, and tracking Service desk calls
  • Investigating, troubleshooting, and resolving calls
  • Providing updates to users on progress of calls
  • User accounts: Set up and management of various user accounts
  • Mail sweeping: Review and release quarantined emails
  • Support of remote homeworker installations
  • Documentation: Creating and maintaining Service Desk documentation
  • Network: Occasional patching of telephone and network points
  • Any additional duties as required by the business

Required Skills:

  • Pro-active self-starter.
  • Conversant with modern technology.
  • High attention to detail with problem solving skills.
  • Enthusiastic employee with ambition, strong work ethic and can work well in a team environment.
  • Open to new ideas with the willingness to learn.
  • Understanding of relational databases.
  • Desirable would be someone with a good knowledge of Windows 7 and 10 OS and MS Office 365 applications.
  • Any Citrix Administration experience would also be extremely desirable.


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Monday – Friday
  • 37 hours per week
  • £10,000 – £14,000 per annum

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £192.38 - £269.25 per week.


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