21 Sep 2018

Apprenticeship IT Service Desk Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Humbie, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Service Desk Apprentice

Town: Humbie
Postcode: EH36
Salary: £230.62 per week
Closing Date: 2018-11-22
Vacancy ID: 1211-0001-00016134

Company Profile:

Job Details:

We are currently seeking an ambitious individual with excellent communication skills for an IT Service Desk Apprenticeship position to join a young, creative and dynamic company based in East Lothian.

The candidates will have at least 5 National 5, including Maths and English and excited to begin a career in IT Systems and Networking.

Key Responsibilities:

• Answering telephone calls from customers and trying to assist them where possible

• Logging, prioritising, and tracking Service desk calls

• Investigating, troubleshooting, and resolving calls

• Escalating calls to relevant team if not able to resolve at first point of contact

• Continuously monitor delivery to make sure the customer receives an excellent service.

• Treats all clients with respect.

Required Skills:

• Pro-active self-starter.

• Must have a driver’s license (due to location).

• Good communication skills (both written and verbal).

• Conversant with modern technology.

• High attention to detail with problem solving skills.

• Enthusiastic employee with ambition, strong work ethic and can work well in a team environment.

• Open to new ideas with the willingness to learn.


No Qualifications required.

Should you be interested in this vacancy, please click Apply.

Additional Information:

  • Monday – Friday
  • 9:00am – 5:30pm
  • £12,000

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £230.62 per week.


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