8 Jan 2018

Apprenticeship IT Networking Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Networking Apprentice

Town: Glasgow
Postcode: G3
Salary: £259.50 per week
Closing Date: 2018-03-22
Vacancy ID: 1211-0001-00013845

Company Profile:

The company is looking to recruit an individual who is passionate about IT and give them the opportunity to develop in a fantastic company. With a history of developing apprentices this really is a fantastic company to work!

This is an exciting opportunity for the right person to join a fantastic Solicitors, just walking distance from the City Centre of Glasgow.

Job Details:

Key Responsibilities:

  • Handle and record all service requests via telephone, e-mail and web interface
  • Initial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levels
  • Monitor and escalate, as required, all service requests according to agreed service levels
  • Keep users informed on the status of service requests, retaining ownership of the requests until they are closed

Required Skills:

  • Required to be confident, enthusiastic and possess excellent customer service and telephone skills.
  • Able to work under pressure.
  • Logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion.
  • Administration of User Accounts using Active Directory.
  • First line, remote troubleshooting and first time fix when possible. Key technologies: Exchange 2010, Office 2010, Windows 7, Citrix XenApp.

Qualifications:

  • The candidate will have a minimum of 5 Standard Grade/National 5s at Level 3 or above including Maths and English.

Benefits (Additional Information):

  • Staff Pension
  • Dental Insurance
  • Monday – Friday, 9am – 5pm
  • £13,500

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems, and Telecoms. Salaries: £259.50 per week.

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