3 Aug 2017

Apprenticeship IT Helpdesk Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Helpdesk Apprentice

Town: Glasgow
Postcode: G1
Salary: £288.75 per week
Closing Date: 2017-10-31
Vacancy ID: 1211-0001-00012321

Company Profile:

Employer Description

One of Scotland’s leading Law Firms.

This is a fantastic opportunity to learn new skills and start a very rewarding career.

Job Details:

Job Description

One of Scotland’s leading Law Firms is currently seeking an IT Apprentice to join their IT Team based in their Glasgow office.

Main role/ responsibilities

  • The Apprentice will be responsible for logging all incidents and requests then applying a category and priority
  • You will remotely support internal customers in offices throughout Scotland, using phone, email and remote support tools

Qualities/ essential requirements


  • Excellent customer service skills
  • Excellent organisational skills
  • Positive, ‘can do’ attitude
  • Attention to detail
  • High level of accuracy
  • Teamworker
  • Interest in IT
  • Computer skills including word and email
  • Advanced telephone skills
  • Excellent administrative skills
  • Excellent communication skills – ability to communicate verbally and in writing
  • Ability to prioritise and work to deadlines
  • Attention to detail


  • Experience with IT software products
  • Experience in Microsoft Office environment
  • Proven ability to troubleshoot
  • Proven ability to follow processes and procedures accurately

Desired Qualification

  • Educated to at least Standard Grade Level 3 English
  • Educated to at least Standard Grade Level 3 in an administrative subject, and/or related work experience

Daily working days/ hours

Monday-Friday, 9am-5:30pm, 37.5 hours per week

How to Apply


Apply for this Job

Job Categories: Business/Admin and IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, BUNDLE, IT, L3, L4, networking, SCO, Systems, and Telecoms. Salaries: £288.75 per week.


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