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6 Apr 2018

Apprenticeship IT Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Edinburgh, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Apprentice

Town: Edinburgh
Postcode: EH3
Salary: £298.12 per week
Closing Date: 2018-07-04
Vacancy ID: 1211-0001-00014836

Company Profile:

Employer Description

This company works with Healthcare Providers achieving significant, sustainable advances in performance whilst simultaneously achieving real savings.

Their service is both client and patient-focused, freeing up frontline resources to spend increased quality time with patients, handle increased patient numbers and reduce waiting times whilst also providing unparalleled value for money.

Job Details:

Job Description

To help manage and help with IT Support:

  • Handle all IT hardware/software support queries from staff
  • Phone calls
  • Emails
  • Remote Sessions
  • Support training sessions via ‘Skype for Business’
  • Fix broken hardware in office
  • Co-ordinate with Dell Support if required

Responsibilities and duties

IT Admin Tasks to complete when required:

  • Processing hardware being returned and sent out to new joiners
  • Setting up new joiners/administering leavers
  • Purchase of new equipment
  • Sharepoint and other admin to keep track of processes (such as joiners/leavers)
  • Add data bolt-ons onto Meridian phones
  • Managing hardware being used in the field:
  • Periodically ask users for Belarc files to check for unauthorised software
  • Data protection and confidentiality audits

On-Going IT Admin Tasks:

  • Managing hardware being used out in the field
  • AVG admin – licenses, remote admin, etc
  • Remote Administration via ‘Skype for Business’ or Teamviewer where required
  • Managing all office hardware and systems
  • IT Hardware – computers, printers, router, etc
  • Salesforce
  • Mozy
  • Office Broadband
  • Meridian Website
  • Basic Sharepoint Administration – Permissions, New folders, etc
  • MOT maintenance and integrity audits

IT Projects:

  • Website Development
  • Project Database
  • Update IT Policy
  • Update IT procedure controls
  • Re-structure Sharepoint Layout
  • Tools – DILOs, etc

Meridian Projects – IT Work:

  • Work as resource for projects to create tools
  • Support any tools put in place


  • Carry out training sessions – where required/appropriate

Desired skills

  • An interest in IT would be a benefit
  • Hardworking and passionate
  • Able to work well in team and individually
  • Good communications skills

Required qualifications

5 National Level 5 grades, including Maths and English

Working week



37.5hrs per week

Important Information

“QA’s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

How to Apply


Apply for this Job

Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, ENG, Infrastructure, IT, L3, networking, SCO, Systems, Technician, Telecoms, and Trailblazer. Salaries: £298.12 per week.


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