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29 Mar 2018

Apprenticeship IT Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT Apprentice

Town: Glasgow
Postcode: G5
Salary: £211.50 per week
Closing Date: 2018-06-26
Vacancy ID: 1211-0001-00014791

Company Profile:

The IT Systems & Networking Apprentice is responsible for assisting with the ongoing support & maintenance of the organisations IT Infrastructure and supporting users. The IT Systems & Networking Apprentice provides first line end user support to local and field based staff by responding to support requests logged on the IT Helpdesk and taken over the phone. The role also involves on call work to support those covering the out of hours Customer Service function.

This is an exciting opportunity for the right person to join an organisation who have been around for more than 150 years and leaders in their market space. This is fantastic opportunity to learn new skills and start a very rewarding career in IT

Job Details:

Key Responsibilities:

Alongside other IT staff; provide prioritised internal user support for hardware and software queries as allocated via the IT Help Desk to both LAN, WAN & remote user’s using remote control software. Provide support to users on core systems including Sage/ERP, EDI, Spindle Pro, Office 365, Metrix, 360, CRM, TomTom, SharePoint, Audit & Training system, Jeffnet, telephones. Issue resolution should be made in a timely manner ensuring the helpdesk ticket and hence the user is updated regularly throughout the process. Any unresolved issues should be escalated to other IT staff.

Working alongside the IT Infrastructure Engineer to ensure Windows Update, Anti-Virus and Anti-Malware systems are up to date at server level and are distributing updates to client machines.

Deliver software and system training to company employees as and when required. The Apprentice is

responsible for the delivery of ad hoc training on a range of systems including, but not restricted to, MS Office, SharePoint, Office 365, Phone System and Voicemail

Management of server and system backups in line with documented backup schedules. The role holder will maintain the system backup log ensuring all records are kept up to date. Any issues will be escalated to the IT Infrastructure Engineer and third party support where appropriate.

The Apprentice provides on call telephone support to the weekend virtual office worker and weekend field service engineers only. Support is provided in line with on call rota published by the Service Centre. Issues should be responded to in a timely manner working around the role holders own personal weekend commitments. Where the role holder will be unavailable for an extended period during the weekend the support request will be handled by the IT Manager.

Setup and maintenance of user accounts on all IT systems including Active Directory, Office 365, Phone System & Photocopiers.

Full training in all areas will be provided.

Required Skills:

  • Good interpersonal skills to be able to deal with internal customers at all levels across the business
  • Good written and oral communication skills
  • Good planning and organisation skills to manage own workload to expected standards
  • Ability to work under pressure to meet deadlines and resolve support issues
  • Ability to work independently and as part of a team
  • Ability to be flexible to meet the needs of the team and internal customers
  • Punctual
  • Good attention to detail and accuracy
  • Ability to follow direction and work within agreed parameters
  • A strong work ethic
  • Resilience. Able to respond professionally and courteously to internal customer issues while remaining composed.
  • Good listening skills
  • Personal motivation and enthusiasm
  • A general interest in IT out with studies


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

In addition there may be on call work at weekends (one in 4). This is based on the fact the employee goes about their normal weekend business and is able to take or return the odd call to support a single weekend worker (usually the odd password reset etc). If the user were to go on call there would be additional remuneration.

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems, and Telecoms. Salaries: £211.50 per week.


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