23 Mar 2017

Apprenticeship IT 1st Line Support Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

IT 1st Line Support Apprentice

Town: Glasgow
Postcode: G32
Salary: £133.00 per week
Closing Date: 2017-06-21
Vacancy ID: 1211-0001-00010849

Company Profile:

Employer Description

This is an international, technology-led manufacturer.

As an Apprentice, you are the first point of contact for all incoming end user queries. All members of the team must be able to handle any incoming staff communication in a friendly, polite and coherent manner, ensuring that each query is treated with the required level of importance, and handled in the appropriate way.

Job Details:


  • Respond to user enquiries
  • Assist with ongoing and new projects
  • Take ownership of day to day operations/maintenance of Server/Desktop/Telecoms infrastructure in our main HQ in Glasgow
  • Provide remote support to other sites


  • Ability to follow procedures
  • Ability to work under pressure
  • Adaptable approach to user needs
  • Attention to detail
  • Committed work ethic
  • Demonstrate the importance of ownership
  • Good clear communicator
  • Good problem solving skills
  • Punctuality and reliability
  • Quick learner
  • Self-motivated

Desirable Skills and Experience:

  • Knowledge of Operating Systems, specifically Windows 7, 8 & 10
  • Understanding of Computer networking equipment (Switches/Routers/Wireless Access Points/etc)

Qualifications required

5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications including Maths and English

Additional information

Daily working hours: Monday-Thursday, 8:00am-5.30pm, and on Friday from 8:00am-1:00pm

Your salary will be dependent on age/experience

How to Apply

Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems, and Telecoms. Salaries: £133.00 per week.


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