27 Feb 2017

Apprenticeship Helpdesk Support Administrator Apprenticeship

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

Helpdesk Support Administrator Apprenticeship

Town: Glasgow
Postcode: G3
Salary: £230.62 – £269.25 per week
Closing Date: 2017-05-22
Vacancy ID: 1211-0001-00010528

Company Profile:

This is a fantastic opportunity to join an exciting and vibrant environment. Here, you get to earn and learn. Apply now!

You will be working for…

A leading global maritime service provider, specialising in the outsourced technical management of high value maritime assets and the provision of a wide-range of high value supporting technical, workforce and commercial services including:

  • Ship Management
  • Vessel Condition Assessment
  • Ship Recycling
  • Offshore
  • On-Board Repair, Maintenance and Installation
  • Leisure
  • Condition Monitoring Survey’s and Systems

They operate in the commercial shipping, cruise, energy and defence sectors.

Be part of QA’s 10k in Tech and add yourself to the UK’s tech explosion!

Job Details:

Responsibilities of the Apprentice

Answer all helpdesk support queries via telephone & email and then escalate to 1st Line Support person

Monitoring and escalate, as required, all service requests according to agreed service levels

Keeping users informed on the status of service requests

Resetting passwords, looking for trends, incidents, monthly reporting/report writing

Highlighting issues

Ticket updates

Administering systems

Making sure processes are done correctly

Requirements of the Apprentice

Excellent organisational and communication skills

Strong focus on customer service and right first time attitude

Ability to work on own initiative

Good time management and prioritisation skills

Willingness to learn

Someone with 5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications including Maths and English

Training available for the Apprentice

Starts with a 12-14 month Digital Applications apprenticeship, which consists of training in small groups and work-based assessment, covering: Presentation Software, Front end website content development, Introduction to office systems and Image and video editing.

You will gain a Diploma in Digital Application Support at SCQF6’ and a certificate for ‘Modern Apprenticeship in Digital Applications at SCQF6’. This is a fantastic opportunity to start a long and rewarding career in Digital Applications.

Benefits: (additional information)

Salary is £12,000-£14,000 per annum

How to Apply

Job Categories: Business/Admin and IT. Job Types: Apprenticeship. Job Tags: -, Applications, apprenticeship, Digital, IT, L3, Programme, SCO, Support, and Telecoms. Salaries: £230.62 - £269.25 per week.

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