Apprenticeship Helpdesk Support Administrator Apprenticeship
Helpdesk Support Administrator Apprenticeship
Salary: £230.62 – £269.25 per week
Closing Date: 2017-05-22
Vacancy ID: 1211-0001-00010528
This is a fantastic opportunity to join an exciting and vibrant environment. Here, you get to earn and learn. Apply now!
You will be working for…
A leading global maritime service provider, specialising in the outsourced technical management of high value maritime assets and the provision of a wide-range of high value supporting technical, workforce and commercial services including:
- Ship Management
- Vessel Condition Assessment
- Ship Recycling
- On-Board Repair, Maintenance and Installation
- Condition Monitoring Survey’s and Systems
They operate in the commercial shipping, cruise, energy and defence sectors.
Be part of QA’s 10k in Tech and add yourself to the UK’s tech explosion!
Responsibilities of the Apprentice
Answer all helpdesk support queries via telephone & email and then escalate to 1st Line Support person
Monitoring and escalate, as required, all service requests according to agreed service levels
Keeping users informed on the status of service requests
Resetting passwords, looking for trends, incidents, monthly reporting/report writing
Making sure processes are done correctly
Requirements of the Apprentice
Excellent organisational and communication skills
Strong focus on customer service and right first time attitude
Ability to work on own initiative
Good time management and prioritisation skills
Willingness to learn
Someone with 5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications including Maths and English
Training available for the Apprentice
Starts with a 12-14 month Digital Applications apprenticeship, which consists of training in small groups and work-based assessment, covering: Presentation Software, Front end website content development, Introduction to office systems and Image and video editing.
You will gain a Diploma in Digital Application Support at SCQF6’ and a certificate for ‘Modern Apprenticeship in Digital Applications at SCQF6’. This is a fantastic opportunity to start a long and rewarding career in Digital Applications.
Benefits: (additional information)
Salary is £12,000-£14,000 per annum
How to Apply
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