10 Feb 2017

Apprenticeship Helpdesk Administration Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Edinburgh, Scotland, United Kingdom

Job Description

QA Apprenticeships

Helpdesk Administration Apprentice

Town: Edinburgh
Postcode: EH48
Salary: £173.25 per week
Closing Date: 2017-07-11
Vacancy ID: 1211-0001-00009921

Company Profile:

Employer Description

You would be joining a very friendly office where you will be supported on a daily basis to gain your qualification.

A leading property solutions company with offices across the UK are looking for another apprentice to join their team. This company provides a wide range of maintenance solutions across a large variety of sectors including education, care homes, social housing, hospitals and hotels.

This company successfully introduced their apprentice scheme last year and the apprentices already working in their teams have seen their roles expand to include additional responsibilities as their confidence in the role grows.

Job Details:

In this role, you will be…

  • Working within the helpdesk team
  • Answering incoming calls into the department from a variety of clients
  • Dealing with data entry
  • Typing up letters and emails

Your training…

Starts with a 12-14 month Business apprenticeship, which consists of work-based assessment, covering: IT skills, Customer service, Administration and Complaints handling. With the opportunity of a 1 Day Microsoft Office Specialist training course at our training centre.

You will gain an SVQ in Business & Administration and Microsoft Office Specialist (MOS). This is a fantastic opportunity to start a long and rewarding career in Business Administration.

Who should apply…

The ideal candidate will be…

  • Well organised
  • Able to work well within a very busy and sometimes pressurised environment
  • Interested in Business
  • Someone with 5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications including Maths and English

Other Important Information…

Daily working hours are from 9:00am-5:30pm, Monday-Friday

What happens when I complete my apprenticeship…

92% of QA Apprentices secure permanent employment after finishing their Business apprenticeship. Additionally may be opportunities to undertake further learning such as Higher apprenticeships.

It only takes a minute to apply for a Business apprenticeship with QA and begin your Business apprenticeship career with great prospects today.

QA’s apprenticeship programmes are part-funded by ESF. The ESF is Europe’s main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply

Job Categories: Business/Admin and IT. Job Types: Apprenticeship. Job Tags: -, administration, apprenticeship, business, L3, and SCO. Salaries: £173.25 per week.


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