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5 Apr 2018

Apprenticeship Financial Services Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

Financial Services Apprentice

Town: Glasgow
Postcode: G2
Salary: £269.25 per week
Closing Date: 2018-07-04
Vacancy ID: 1211-0001-00014830

Company Profile:

Join an innovative programme providing smart solutions, supporting IT systems, services, business processes and progress in your journey as a tech wizard. The tech industry has grown exponentially and we would like you take part.

You will be working for an award winning company who pride themselves on delivering innovative solutions and exceptional customer service to their clients. Our client is a UK wide business process outsourcing company that specialise in credit control and recovery management. The currently have other apprentices on site and are really behind training and developing staff through the business.

Job Details:

Due to continued growth, the Zinc Group are looking to take on modern apprentices in the financial services industry. You will be working in a contact center and tasked with contacting our clients customers to establish the reason for non-payment and to resolve and set up an affordable repayment plans where appropriate.

The Zinc Group is a UK-based credit control, recoveries management, and business process outsourcing company operating in both the B2B and B2C markets with offices in Glasgow and Stratford-upon-Avon.

Key Responsibilities:

  • Ensuring all customers are treated fairly and receive the best possible customer experience.
  • Ensuring interactions with customers are conducted with integrity and professionalism.
  • Updating internal CRM systems
  • Ensuring compliance and regulatory standards are met at all times.
  • Ensuring productivity targets are met.
  • Delivering effective solutions to the challenges our client’s customers face.
  • Achieving both monetary and call quality targets each month.

* Full training will be provided *

Required Skills:

  • Strong communication skills.
  • Ability to build rapport
  • Ability to update information and notes in internal computer system.
  • Ability to handle challenging situations effectively.
  • No experience needed, full training provided


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Additional Information:

  • Monday- Friday
  • 9- 5.30 pm


  • City Centre Location
  • Excellent Apprenticeship Salary
  • Qualification in Providing Financial Services Ltd
  • Full Training Provided

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


Apply for this Job

Job Categories: Business/Admin, Financial Services, and IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, Financial, L3, Providing, SCO, and Services. Salaries: £269.25 per week.


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