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8 Mar 2017

Apprenticeship Digital Journey Coordinator

Prudential – Posted by Prudential Stirling, Scotland, United Kingdom

Job Description

Digital Journey Coordinator with Prudential Plc

General Information
Location: Stirling, FK9 4UE
Total Vacancies: 1
Hours Per Week: 35.00
Hourly Wage: £8.45
Weekly Wage: £295.75

Short Description
We are looking for a confident, proactive person who wants to be involved in a fast growing digital team who are transforming the way we approach our websites with a customer focused mindset. The successful applicant will be enthusiastic, eager to learn and grow in a digital environment, confident in bringing own ideas and creativity to the party – to help create and shape new ideas.

Full Description
The aim of our Digital function is to enhance the overall customer experience of our online offerings and help with the commercial performance of our wider business. Digital Journey Coordinator cover a wide remit – from analysing web data, discovering patterns and trends, to proposing customer focused design solutions. The apprentice can expect to gain experience across a number of digital disciplines throughout the end to end digital process. We are looking for a confident, proactive person who wants to be involved in a multi-skilled digital team who are transforming the way we approach our websites with a customer focused mindset. We are looking for an enthusiastic person with an eagerness to learn and grow in a digital environment, but is also comfortable bringing their brain to the party and look for and help create and shape new ideas.

Your duties will include:

  • Working alongside a team of technical specialists such as visual designers, UX specialists and content writers – helping with problem solving and finding solutions.
  • Analysing website statistics and understanding where things are going wrong and implementing improvements.
  • Liaising with key stakeholders to organise and deliver items of work.
  • Supporting a team of digital journey and web optimisation Managers.
  • Owning a number of personal digital projects.
  • Supporting the Planning Manager to aid the planning.
  • Any other business admin duties required to support the team.

Future Prospects

This is a fixed term contract for 15 months upon which the business may decide to retain, subject to the apprentice performance, headcount and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to that specific role/department.

Employer Description
Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. We serve around 24 million life customers worldwide and have £496 billion of assets under management. We are listed on stock exchanges in London, Hong Kong, Singapore and New York.

The Group is structured around four main business units: Prudential Corporation Asia, Jackson National Life Insurance Company, Prudential UK and M&G.

  • Prudential Corporation Asia is a leading international life insurer in Asia with operations in 14 markets.
  • Jackson National Life Company is one of the largest life insurance companies in the US, providing retirement savings and income solutions to approximately 4.4 million policies and contracts in force.
  • Prudential UK is a leading life and pensions provider to approximately 7 million customers in the UK.
  • M&G is Prudential’s UK and European fund management business with total assets under management of £257.3 billion.

Prudential was founded in London in 1848 on the principles of integrity, security and prudence, and we still adhere to those principles today.

We provide protection and savings opportunities to our customers, social and economic benefits to the communities in which we operate, jobs and opportunities to our employees and financial benefits for our investors.

At Prudential we work hard to create an environment that enables everyone to flourish and we actively encourage diversity across the business.

Employer Website

Business Administration Level 3

Training Provided
Your apprenticeship shall be delivered by a blend of virtual online lectures alongside internal training and on-the-job learning, this will lead to obtaining your Business Administration Level 3 qualification.

15 months fixed term

Skills Required

  • Able to see problems from other peoples’ point of view and create designs and experiences to suit.
  • Comfortable working with Excel & Powerpoint for reporting and presentations.
  • An understanding of the HTML and any other web technology. There is no requirement to code anything, but an understanding will be advantageous.
  • An opinion on who has a good website that is easy to use, and who doesn’t do that well.
  • Comfortable working with numbers.
  • An interest in design and a creative flair.

Content writing experience would be a huge advantage (e.g. blogs)

Personal Qualities
The successful applicant will have the following business soft skills:

  • Good customer focus.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure and to deadlines.
  • Strong organisation and analytical skills.
  • Ability to work as part of a team and follow instructions.
  • Self-motivation.

We are looking for an individual who is also:

  • Confident communicator – managing stakeholders, reporting back findings.
  • Open – share learnings early and be open to learning new things.
  • Collaborative – able to learn and work with multi-disciplines and cross-teams.
  • Creative – has a flair for creating / design.
  • Has a great attention to detail.
  • Has a good sense of humour and is able to be objective.

Qualities Required
As a minimum, candidate will have 5 National 5 (Standard Grades) with good English grades. Qualifications in computing/graphic/design based subjects would be advantageous. Someone with a passion for the web/digital industry. An overall ‘creative, but organised’ type brain would be an ideal fit.

Closing Date: 07/04/2017
Start Date: 26/09/2017
Interview Date: 18/04/2017

At Prudential we work hard to create an environment that enables everyone to flourish and we actively encourage diversity across the business.

How to Apply

Apply for this Job

Job Categories: Business/Admin, Creative, Financial Services, and IT. Job Types: Apprenticeship. Job Tags: Coordinator, Digital, Journey, Prudential, and Stirling.

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