13 Apr 2018

Apprenticeship Customer Service Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Edinburgh, Scotland, United Kingdom

Job Description

QA Apprenticeships

Customer Service Apprentice

Town: Edinburgh
Postcode: EH16
Salary: £307.88 per week
Closing Date: 2018-09-09
Vacancy ID: 1211-0001-00014892

Company Profile:

A licensed energy supply company selling electricity and gas with the aim of reducing the cost of fuel to low income households in Scotland are looking to take on an apprentice to join their team. The role will be focused on delivering exceptional customer experience to all member organisations and customers across our main business areas of new registrations, managing customer accounts, meter exchanges and customer billing.

Job Details:

Key Responsibilities:

The activities include customer interactions by phone and email along with process and transactional activities

  • Work to agreed operational processes across all associated business activities from customer registration through to in customer support and billing
  • Handling customer queries throughout their lifecycle with Our Power
  • Work tasks from work ques
  • Communicate with customers by phone, email, letter or webchat service
  • Work diligently, with a high degree of accuracy
  • Assess and record task specific information
  • Provide progress updates
  • Handle all aspects of customer queries throughout their lifecycle

Required Skills:

  • Passion for great customer service
  • Great oral and written communication skills
  • Strong numerical skills
  • Ability to capture and handle data accurately
  • Excellent computer skills


You must have at least 5 National 5 grades, qualifications must include Maths and English.

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: Business/Admin and IT. Job Types: Apprenticeship. Job Tags: -, administration, Applications, apprenticeship, business, Digital, L3, Programme, SCO, and Support. Salaries: £307.88 per week.


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