24 Nov 2017

Apprenticeship Apprentice Support Technician

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

Apprentice Support Technician

Town: Glasgow
Postcode: G2
Salary: £153.75 – £1538.62 per week
Closing Date: 2018-02-21
Vacancy ID: 1211-0001-00013645

Company Profile:

Join an innovative programme providing smart solutions, supporting IT systems, services, business processes and progress in your journey as a tech wizard. The tech industry has grown exponentially and we would like you take part.

Our client is a leading provider of quality business-grade voice and data communications. Based in Inverness and Glasgow with a national sales team and a country-wide network of top quality channel partners, they have been providing competitive telecommunications services to the business market throughout the UK and beyond since 1994. The ideal candidate has a passion for IT, is enthusiastic with an excellent attitude and willingness to progress and learn in an IT environment.

Job Details:

Key Responsibilities:

  • Logging faults and technical support related enquiries for our voice and data products on our CRM system, and raising with the appropriate supplier when necessary
  • Troubleshooting and investigating cases which include on-site visits if required
  • Testing faulty returned equipment and arranging replacements
  • Monitoring our Managed Router services to detect and investigate any early indications of potential problems and take action to resolve
  • Working closely with our internal Network Operations Team to resolve data issues
  • Maintaining regular contact with our Partners and/or customers during ongoing case management
  • Building RADIUS details on our RADIUS server for our broadband customers
  • Keeping our billing team updated with any billing requirements
  • Configuring Zyxel/Cisco/Draytek routers for our broadband and Ethernet products


Required Skills:

  • Strong communication skills
  • Excellent attitude and enthusiasm to learn
  • Genuine passion for IT
  • Organised
  • Hard working
  • Team player


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Monday – Friday
  • 8am – 4.30pm/ 9am – 5:30pm


Beneficial & Future Prospects

  • Pay review after 3 months probation

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


Apply for this Job

Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems, and Telecoms. Salaries: £153.75 - £1538.62 per week.


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