15 Jan 2018

Apprenticeship Apprentice Service Engineer

QA Apprenticeships – Posted by QA Apprenticeships Scotland, United Kingdom

Job Description

QA Apprenticeships

Apprentice Service Engineer

Town: Lanarkshire
Postcode: ML1
Salary: £173.25 per week
Closing Date: 2018-04-12
Vacancy ID: 1211-0001-00014014

Company Profile:

Our client is one of the leading providers of IT computer support services in Edinburgh and Glasgow, with a reputation for exceptional support and reliability.

Due to continued growth, they are looking for an experienced Service Desk Engineer to join our Team. The ideal candidate has a passion for IT and a keen interest in tech trends. Due to location the candidate must have a driving license and their own car and would suit someone who is keen to learn with a proactive approach to the role.

Job Details:

Key Responsibilities:

  • Initial handling of inbound calls and emails.
  • Pro-active monitoring of Servers, call logging and escalation.
  • Pro-active monitoring of Backups, call logging and escalation.
  • Pro-active monitoring of AV, call logging and escalation.
  • Schedule and assign site visits relating to pro-active maintenance and calls.
  • Order Stock, Kit, Licenses.
  • Windows Server Administration.
  • O365 Administration including Hosted Exchange and SharePoint.
  • Assist with migrations to O365.
  • Assist with on-boarding of new Clients.
  • Provide remote Technical support to on-site Engineers.
  • Cyber threat incident management.
  • Skills & Qualities (Essential)

Required Skills:

  • Organisational skills
  • Someone who can prioritise
  • Confident telephone manner
  • Team player
  • Someone willing to learn
  • Positive and enthusiastic attitude


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Monday – Friday
  • 8.30am – 5:00pm
  • 1 hour lunch break

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: Business/Admin and IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems, and Telecoms. Salaries: £173.25 per week.


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