Apprenticeship Apprentice IT Service Desk Analyst
Apprentice IT Service Desk Analyst
Over the last 600 years, the University of St Andrews has established a reputation as one of the world’s leading research and teaching centres. They are the winners of Microsoft’s “Apprentice Employer of the Year” and have award winning apprentices in house. We offer roles for those who are passionate about IT, offering a challenging, rewarding and quick route into a successful IT career. We are actively recruiting for Apprentice IT/AV Support Technicians at the University of St Andrews.
IT/AV Support Technicians play a vital role in the support of teaching in the University and a critical role in the delivery of service to on-going support of the University managed computer environment, also providing high level technical support for incidents and problems related to computers and data connections. As part of the Desktop Operations team, they are responsible for the 2nd line support of a wide range of end user technologies, audio visual equipment, software applications and corporate systems, providing assistance to deliver a responsive, customer focused IT and AV support service, as well providing technical support for internal & external; events and specialist teaching facilities.
Through a period of apprenticeship and training, learn and develop the necessary skills, expertise and experience to provide assistance to the members of the IT Service Desk team and ultimately be able to fully perform the role of IT Service Desk Analyst.
Under the supervision and direction of the IT Service Desk Supervisor and other members of the IT Service Desk team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Service Desk Analyst
Why start your career with an IT apprenticeship…?
You must have at least 5 National 5 grades, qualifications must include Maths and English.
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
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