23 Nov 2017

Apprenticeship 1st Line Support IT Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Edinburgh, Scotland, United Kingdom

Job Description

QA Apprenticeships

1st Line Support IT Apprentice

Town: Edinburgh
Postcode: EH21
Salary: £192.38 per week
Closing Date: 2018-02-07
Vacancy ID: 1211-0001-00013507

Company Profile:

Join an innovative programme providing smart solutions, supporting IT systems, services, business processes and progress in your journey as a tech wizard. The tech industry has grown exponentially and we would like you take part.

QA Apprenticeships are currently looking for two IT Systems & Networking Apprentices to join a well established and very successful firm in Musselburgh.

This company has been going for over 4 decades and has grown immensely with 3 offices now in the UK so working as an IT Apprentices within this company your role would be very varied and interesting.

Job Details:

Key Responsibilities:

  • Resolving 1st Line support issues over the phone for staff members throughout the UK
  • Escalating issues internally when required
  • Network patching
  • Ordering IT related consumables such as keyboards, printer cartridges etc
  • Mobile phone provisioning including network, hardware and software
  • Desk moves and setting up for new staff including installation of new equipment,
  • Printer maintenance
  • Problem resolution

Required Skills:

  • A determined attitude to support day to day IT operations
  • Motivated and ambitious
  • Keen to learn new Support Skills and widen their experience of all parts of IT Support
  • A real hunger for professional development and success
  • The ability to quickly analyse and make appropriate judgements, and adapt to change
  • Strong communication skills
  • Self-starter, keen to develop and able to seek solutions to challenges that arise


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Mon – Fri
  • 9am – 5.30pm

Importanl Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems, and Telecoms. Salaries: £192.38 per week.


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