8 Jan 2018

Apprenticeship 1st Line IT Support Apprentice

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

1st Line IT Support Apprentice

Town: Glasgow
Postcode: G33
Salary: £150.00 per week
Closing Date: 2018-04-03
Vacancy ID: 1211-0001-00013937

Company Profile:

Our client are looking for a tech savvy, young person to join our IT Apprenticeship programme. Think you have got what it takes? Apply now.

A dynamic and innovative technology solutions provider are looking for a motivated and hardworking individual with a passion for IT to work within their busy Network Operations Centre.

Job Details:

Key Responsibilities:

  • 1st Line Support
  • Initial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levels
  • Monitor and escalate, as required, all service requests according to agreed service levels
  • Keep users informed on the status of service requests, retaining ownership of the requests until they are closed
  • In time visit customer sites for repair and troubleshooting diagnostics

Required Skills:

  • An individual with a real passion for IT
  • Good communication skills written and verbal
  • Strong fundamental knowledge of Information Technologies
  • Ideally, the successful candidate would have customer service experience but full training given
  • Team player
  • Good work ethic and committed to learning
  • A driving license would be advantageous.


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Monday-Friday
  • 9am-5pm

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, APP, apprenticeship, IT, L3, networking, SCO, Systems, and Telecoms. Salaries: £150.00 per week.


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