8 Feb 2018

Apprenticeship 1st Line Application Support

QA Apprenticeships – Posted by QA Apprenticeships Glasgow, Scotland, United Kingdom

Job Description

QA Apprenticeships

1st Line Application Support

Town: Glasgow
Postcode: G3
Salary: £206.25 per week
Closing Date: 2018-05-07
Vacancy ID: 1211-0001-00014249

Company Profile:

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. They are looking for a hardworking and enthusiastic individual who has a passion for IT and Software.

Job Details:

Key Responsibilities:

  • Reporting to the Support Manager, the apprentice is responsible for delivering business-to-business application support to their customers.
  • Tasks will include:
  • 1st line support
  • Leverages strong analytical and problem solving skills to efficiently resolve incidents
  • Provides customers with regular and timely incident updates
  • Maintains the highest level of customer satisfaction
  • Reproduces and meticulously documents software defects
  • Contributes to the support knowledgebase
  • May assist with a variety of operational projects, including:
  • Programming and scripting tasks
  • Enhancing the customer support experience
  • Optimizing internal processes and procedures

Required Skills:

  • Good communication skills-both verbal and written
  • Good customer service skills with a can do attitude
  • Ability to prioritise workload
  • Ability work on your own and within a team environment
  • Good time keeping
  • Willingness to learn
  • Familiarity with Microsoft Technologies (e.g. C#, .NET, Silverlight, SQL Server) would be beneficial but full training will be given


You must have at least 5 National 5 grades, both qualifications must include Maths and English.

Additional Information:

  • Monday-Friday
  • Shift basis
  • 8am-4pm, 9am-5pm, 10am-6pm

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

How to Apply


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Job Categories: IT. Job Types: Apprenticeship. Job Tags: -, administration, APP, apprenticeship, business, IT, L3, networking, SCO, and Systems. Salaries: £206.25 per week.


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